Janitorial Supplies, cleaning supplies, wholesale janitorial, janitorial products, cleaning products, janitorial equipment, green cleaning, food services, floor care, carpet care JanitorialEmporium.com

  • Frequently Asked Questions
 
How secure is my credit card information?
Your credit card information is totally secure. JanitorialEmporium.com and its parent company Consumers Interstate Corporation do not save your credit card information. Through our partnership with Sage, we provide a secure server (SSL) so your transaction is protected by the highest level of security. Sage is highly recognized and respected online payment processor, so if you do choose to save your credit card information with Sage for easy repeat ordering, rest assured that your information will be safe.

What if I loose my credit card or someone makes unauthorized purchases with it? 
Immediately contact your credit card company if you loose your card or you suspect someone made unauthorized purchases with it. The procedure may vary from bank to bank.

Does JanitorialEmporium.com sell any of my information?
JanitorialEmporium.com and its sister and parent companies never sell, rent, or share your personal information with outside companies. Any personal information we collect is solely used to facilitate your shopping experience.

How do I find a product?
You can search for any product on our site via the "Navigation" links located on the left side. All products are categorized first by type and secondly by brand for your shopping convenience.

How do I place an order?
To place an order just point to a department, select a category, find your product, enter the order quantity and click on the cart. Then go to "check out" and submit your information.

How do I pay for my purchases?
You can pay by major credit card (MasterCard, Visa, and American Express).

Is there a minimum order?
No, we have no minimum order on all domestic US orders.

How do I return an item?
Email us at customerservice@janitorialemporium.com with your request. We'll give you a Return Mechandise Authorization (RMA) number and proper return instructions. See our Return Policy for more details.

Can I get a catalogue by mail?
Not at this time.

Do you accept Purchase Orders?
No, but we do accept all major credit cards (MasterCard, Visa, and American Express).

Is there a large quantity discount?
We do offer quantity pricing on some products. Contact customerservice@janitorialemporium.com for additional questions.

Can you do Special Orders?
Please contact customerservice@janitorialemporium.com for more information regarding special orders.

Can I add or delete items from my order if I change my mind?
Once you submit an order, you can make changes by e-mailing us at customerservice@janitorialemporium.com and giving us your order number. We'll make every effort to adjust your order, unless it has already gone to our warehouse, where it's processed quickly.

How are orders approved?
We'll let you know on the spot whether your credit card order is approved or not.

How are orders confirmed?
You'll get an immediate confirmation on-screen plus an order number, which you can print out. A follow-up e-mail confirmation with your order information will also be sent.

What if I want to cancel an order?
You need to send an e-mail to customerservice@janitorialemporium.com. Most orders go straight to our warehouse and we may not be able to intercept them in time. If you pass the cancellation point, then contact us when the order arrives about returning it. See our Return Policy for all the specifics.

How do you Ship?
JanitorialEmporium.com uses UPS for most orders.

Do you ship outside the U.S.?
No, we ship only within the continental United States.

How much will shipping cost?
Shipping is determined by the size of your order.

How long do orders take to arrive?
We normally ship within 2 to 3 business days. You can check the status of any order by e-mailing us at customerservice@janitorialemporium.com. Please be sure to give us your order number.

Can I get an MSDS?
For product questions, you should consult the MSDS for that product before you buy. If an MSDS is available a link will be displayed next to the product. If you can't find a specific product, e-mail us at customerservice@janitorialemporium.com.

Do you share or sell customer data?
We don't share information with or sell data to 3rd parties. We just use your IP address to identify you and your shopping cart, and gather broad demographic information for our internal reference. We use cookies to keep track of your cart. We collect your contact and billing information to process and send orders and send you information about our company when requested or necessary.

How long have you been in business?
We are located at 22106 South Vermont Ave. suite 105, Torrance, CA 90502